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BI Worldwide - the Communication and Motivation Company produces measurable business improvement by positively influencing the behavior of people through communication and motivation. Its solutions help companies acquire, retain and grow business with their customers by keeping employees and channels motivated and focused on delivering exceptional results. BI Worldwide was looking for a human capital management (HCM) solution that would help them with employee development and retention. Using the Thomas Emotional Intelligence Questionnaire (EIQ), and Thomas Personal Profile Analysis (PPA), BI Worldwide:

BWB Consulting is an integrated environmental and engineering consultancy which offers a multi-disciplinary service to the property, development and construction industry. The services are centered around BWB’s core disciplines of environmental (land regeneration), transportation, highways, infrastructure as well as civil and structural engineering.
BWB operates from offices in Birmingham, Derby, Leeds, Leicester, Glasgow and Nottingham, working with national and international projects in the UK as well as Europe. They recognize the importance of providing their clients with a pragmatic, responsive and commercial contribution so that complex planning and design issues can be resolved quickly, efficiently and economically. BWB Consulting faced a tremendous skills shortage in engineering. The challenge they had when employing graduates was to ensure they have recruited the right ones. Because they could not base their decision on previous work experience they needed a solution to validate their impressions. With Thomas Behavioral Recruitment solutions, BWB Consulting,

• Assessed, screened and recruited talented candidates with Thomas’ Personal Profile Analysis (PPA) and Tests for Selection and Training (TST)
• Profiled each candidate to ensure they recruited and retained the right graduates
• Identified the right candidates for the role by completing a Thomas Benchmark on the 35 graduates they already employe

Black Country Chamber of Commerce is one of the UK's largest business membership organizations. It represents and supports more than 2,000 local businesses through a program of lobbying and campaigning on key issues. It holds regular membership events and offers unrivalled opportunities for networking. Membership services include a legal helpline, debt recovery advice, discounted healthcare and AA fleet assistance. Black Country Chamber and Business Link needed a talent development solution that would assist in mentoring, coaching and suggesting career plans and training needs. Black Country Chamber and Business Link needed assistance in these areas, so they choose Thomas’ suite of human capital management tools to:

• Ensure the objectives of the program were met and the goals properly identified
• Make certain a level of personal interaction between the mentor and director was achieved
• Gain a better understanding of their clients, directors and workforce  

PSG is a strategic recruitment firm dedicated to helping their clients thrive by seeking out exceptional candidates that complement their organization. Using the Thomas Personal Profile Analysis (PPA), Permanent Search Group:

• Directly influenced competitiveness
• Recruited and retained high-level consultants

TG & Associates is an HR services company providing consulting, training, staffing services and tools for people management. Servicing small businesses across the United States and Canada, TG & Associates focuses on the graphics industry where their clients benefit from their specialized knowledge of the human side of the business. TG & Associates needed an on-demand assessment tool to use in business consulting, team building and staffing services. Using the Thomas Personal Profile Analysis (PPA), TG & Associates:

• Earned a solid reputation for being able to help clients be successful
• Developed a real understanding of teamwork in the workplace

The Coutts Group is the international private banking arm of the Royal Bank of Scotland Group and manages the assets of more than £30 billion for over 70,000 clients worldwide. Coutts wanted to be able to understand its top performers strengths and weaknesses and identify training needs. Coutts used Thomas’ on-demand Personal Profile Analysis (PPA) and associated reports as part of their training and development program and as a result:

• Was able to assess and benchmark the top ten per cent of their staff in terms of work behavior
• Was able to recruit against this benchmark
• Better directed and motivated their team members toward success

The Barringtons Group includes Chartered Accountants, Business Consultants, Outsourcing, Chartered Tax Advisors, Financial Guidance Specialists, IT Specialists and Licensed Insolvency Practitioners. Barringtons wanted a screening tool as well as an interview tool that would assist in identifying the soft skills of potential candidates. They also needed to identify their team culture, assess the team members and provide a gap analysis in terms of behavioral and role shortfall. They were looking for an easy to implement solution that could assist in all of these areas. Barringtons selected Thomas' Behavioral Recruitment, Talent Development and Workforce Retention tools to:

• Help with their recruitment process
• Build high performance teams with Thomas’ Team Analysis System
• Interview and screen candidates more effectively
• Restructure some roles to be more behaviorally suited to the individual’s work strengths, resulting in greater job satisfaction, motivation and increased productivity

Founded in 1985, The Northern Group Retail Ltd. is a well established retailer in both women’s and children’s clothing throughout Canada and the United States. With over 200 specialty stores offering unique brand apparel, the ability to understand the management styles of those who deal with our Store Teams on a daily basis was of the utmost importance.

• Built a stronger team which continues to grow
• Created ideal profiles for future job positions

Ben and Jerry’s was founded in 1978 in Vermont, USA by Ben Cohen and Jerry Greenfield. They started their business with a $5 ice cream making correspondence course from Penn State University and a $12,000 investment. Over the years, they moved from being a one shop operation to manufacturing tubs of ice cream for distribution to outlets nationwide and now world wide.

Despite their growth, they still upheld their original motto that “business has a responsibility to the community in which it operates.” Their Statement of Mission, which was created in 1988, consists of three interrelated parts: product, economic and social. Ben and Jerry’s works to employ its mission statement in as many day-to-day business decisions as possible so that the company is profitable and the community can profit from the way they do business.

Ben and Jerry’s was looking for a human capital management (HCM) tool that would fit in to their unique ‘anti-corporate’ structure. They were looking to recruit candidates who are entrepreneurial, creative and willing to go the extra mile. With Thomas International’s solutions, Ben and Jerry’s:

• Screened and recruited top candidates
• Was able to provide a reliable, accurate and valid means of identifying if a person can quickly learn and retain new skills and procedures
• Created individual work plans for their talent
• Interviewed candidates more effectively

Monarch Airlines has a fleet of 23 modern aircraft and nearly 1,900 staff across a wide range of positions at their Head Office in Luton or at major airports across the UK. They recruit a large number of managerial and key positions each year, internally as well as externally, and needed a tool that would help support recruitment decisions and make them more objective. They chose Thomas’ on-demand Personal Profile Analysis (PPA) and Human Job Analysis (HJA) to assist them.

• Quickly and effectively profiled the jobs for which they were recruiting

• Provided clarity and focus when recruiting for senior positions

FedNav Limited, a privately owned company, is Canada’s largest ocean-going dry-bulk ship-owning and chartering group. Its primary activities are in the transportation of bulk and breakbulk cargoes on a worldwide basis. FedNav was looking for a tool to help in the recruitment process, but not just to hire the right person, but to hire the right person for the right job.

FedNav used Thomas’ web-based Human Job Analysis (HJA) in creating a benchmark for the soft skills requirements of their positions and the on-demand Personal Profile Analysis (PPA) assessed the level of fit a candidate should have for a position.

• Facilitated better direction during the interview process
• Objectively confirmed why candidates did or did not fit the job

Trent Barton is one of the very few independent bus operators in the UK. Owned, managed and staffed by local people, they offer a more personal service than their much larger rivals. The company employs nearly 1000 people in various parts of Derbyshire, Leicestershire and Nottinghamshire and runs a fleet of around 330 modern buses on a network of local routes.

Trent Barton used Thomas’ on-demand Personal Profile Analysis (PPA) to profile potential drivers as part of their recruitment process. This way they could ensure their drivers have the right behavioral qualities for the job.

• Recruited drivers who delivered on the company’s values

The International Olympic Committee is a non-governmental, non-profit organization responsible for the organization of the summer and winter Olympic Games and owns all rights to the Olympic symbols, flag, motto and anthem. The Organizing Committee is an enormous administrative entity that employs hundreds of people to prepare, plan and implement a successful Games.

The initial challenge facing the Committee was the recruitment of this enormous pool of workers to support the event. It was imperative that the committee recruit the right type of person.

• Identified the ideal behavioral requirements for each job
• Defined the ideal employees for each position

• Verbalized the team culture in a non-confrontational, supportive environment
• Identified the right people for the right positions

2Care is a registered charity, originally founded in 1929 as the SOS Society, to provide shelter for the homeless during the great depression. Over the years their work has changed to meet demand and today they provide high quality, specialist, support and care. They are able to offer a range of rehabilitation services for adults who have experienced mental illness and specialize in person-centered care for older people with high mental and physical support needs. 2Care was looking for a solution that would help them recruit the right candidate the first time. With Thomas International’s Behavioral Recruitment tools, 2Care:

• Rapidly attracted and hired quality employees who share the values that 2Care strives for
• Improved human resources functions while reducing costs
• Improved communication for better and faster hiring decisions

• Thomas’ validated on-demand behavioral assessment tool the Personal Profile Analysis (PPA)
• Thomas’ Job Profiling solutions to assist recruiters in hiring based on Behavioral Recruitment
• Thomas’ talent development solutions

• Identified the right questions to ask at the second interview and maximized effectiveness

• Overviewed their top ten per cent of staff in terms of work behavior

• Resolved the recruitment for the role of Head of HR for Australia

Armstrong Hospitality Group (AHG), a family owned British Columbia business, is the owner and operator of Rocky Mountaineer Vacations (RMV), which is best known around the world for operating Western Canadian tourist trains and in particular, the acclaimed Rocky Mountaineer train. RMV has become the largest privately owned passenger rail service in North America. Experiencing year over year growth in the business required them to find a recruitment tool that would assist them not only in the recruitment process but well into the employment phase. RMV used Thomas’ on-demand Human Job Analysis (HJA) to assist in recruiting.

• Improved efficiency in recruitment efforts
• Created cohesive teams and improved communication

• Screened, interviewed and recruited candidates effectively
• Hired the right behavioral profile for the role

• Standardized recruitment procedures, while speeding up the hiring and on-boarding process

Bolton Hospitals NHS Trust was formed in 1994 and serves a population of around 270,000. The Trust employs over 3,500 and has an annual budget of approximately £140 million. The Trust is committed to ensuring that all staff have the right skills at the right time to deliver the services today and develop the services of tomorrow. Bolton Hospitals NHS needed to identify candidates with behavioral characteristics (which fit a management position) build high performance teams and reduce absenteeism. Using Thomas’ PPA and Team Audit, Bolton Hospitals NHS Trust:

• Implemented a new recruitment process
• Built high performance teams
• Reduced absenteeism from 25% to 0% in one year